Conditions of Use

Terms and Conditions

IMPORTANT TERMS, CONDITIONS & INFORMATION FOR GUESTS WHEN BOOKING A ZIPLINE TOUR

•        o The Tour has been designed for people of good health, who are comfortable with the thought of being at heights. They should have a reasonable degree of physical ability and a capacity to understand and adhere to basic safety instructions. All participants must be able to understand English or have a translator on the tour with them.

The Tour has not been designed for people:

•        Who are beyond the first trimester of pregnancy.
•        Who suffer from vertigo or extreme fear of heights.
•        Who are suffering from a heart condition.
•        Who are legally blind, missing limbs or have other limiting disabilities
•        Who have ankle, knee, hip injuries that can be exacerbated by performing the landings at the end of each flight.
•        Who have spinal and/or neck problems or any other physical conditions that can be exacerbated by harness pressure, twisting, bending or hard landings.

An individual should seek medical advice from their doctor or specialist if they are concerned about their suitability for the tour.

You will be required to sign an exclusion of liability waiver and you will need to satisfy our terms of trade.

Prior to your booking, it is important for you to consider any health or medical matters that may impact your ability to participate in the tour.

Participants who are under the influence of alcohol or drugs will not be permitted to participate in the tour.

Otway Fly reserves the right to decline your participation in the tour, if we believe you could put yourself or others into a compromised position as a result of any illnesses or ailments.

Zipline tour participants agree to comply with all requirements of safety, signage and anything other directions as designated by the supplier.

Any non-compliance of such safety, signage and directions, including reckless or careless conduct by Zipline tour participants, may lead to cancellation of participants inclusion in the Zipline activity.

If you are at all unsure about your ability or have restricted mobility, medical conditions or any disabilities which you are concerned about, please contact us to discuss your requirements prior to your booking & we?d be happy to help.

Operational Limits

•        Our maximum weight restriction for any single adult is 120kg (fully clothed)
•        Our minimum height for children to participate is 125cm (natural) and they must be at least 5yrs old
•        All children under 13yrs need to be accompanied on the tour by an adult.
•        Children between 13-18yrs, who can abide by the safety rules, are able to Zipline without adult supervision, however their waiver MUST be signed by a parent/guardian over the age of 18yrs and the parent/guardian MUST attend the safety briefing and remain onsite for the tour duration.
•        Children between 13-18yrs are unable to be guardians for anyone under 13yrs on tour.

What to Wear

You are required to wear weather appropriate clothing and fully enclosed, comfortable sporting or walking shoes that will not easily slip off.

Any shoe that has an open toe, as well as sandals, thongs and heels are not permitted.

On rainy days, participants must come prepared for the tour wearing wet weather jackets (pants recommended too) and on cold days come prepared for the tour wearing warm clothing. Bear in mind that even over the summer months it may be cool up in the tree canopy. Singlets, skirts will not be suitable attire for the full body harness.

Weather

Otway Fly Zipline Tour operates in all weather conditions. Hail, rain and snow will not result in tour cancellations.

Tour operations will only be cancelled in extreme weather conditions such as lightning storms, extremely high winds and on days of government declared catastrophic bushfire warnings for our region. Tours will be postponed or cancelled at our discretion only. We will offer an alternative departure date and time in consultation with you if the scheduled tour has been affected by these circumstances.

Refunds and Transfers

Your booking is non-refundable and non-transferable. Your purchase is for a specific time and date. If you are late for your scheduled tour, we cannot hold the tour for you. Requests for a change of the date and/or time of your reservation will only be considered if received 48 hours before the confirmed tour date. Such changes can only be made if there is availability. Refunds will only be offered as per ?weather? section (above). There are no refunds for change of mind or inability to complete the course.

Checking In & Late Arrivals

You must arrive 15-20min prior to your scheduled tour time. If you are late for your scheduled tour, we cannot hold the tour for you. Therefore, failure to arrive during this check in time will most likely result in you missing your tour and forfeiting your booking. It cannot be refunded. In extreme circumstances beyond your control and only at our discretion, we may be able to reschedule you, only if availability allows.

Please research where we are and your travel time.

Allow 5min walking time from the car park to the Visitor Centre.

Tour Times & Bookings

We operate with specific Tour times throughout the day. Bookings are essential and we strongly recommend that you advance your planning and book with us online at www.otwayfly.com.

Our availability calendar and tour times scheduled for each day are listed on our website.

Tour Duration

You will need to have 2.5hrs in your day to be able to participate in the Zipline Tour. This is from the time your tour is scheduled to start to your return to the Visitor Centre.

The 2.5hr Zipline tour breaks down into a 30min safety briefing and harness fit, a demonstration and optional practice flight at our Simulator (5-10min), a 10min walk down to Cloudstation 1, 1-1.5hrs off ground and then finally about a 10-15min walk back up to the Visitor Centre, or you may continue directly onto the self-guided Treetop Walk.

If you wish to do the Treetop Walk (which is included in your Zipline Tour ticket) you will need to allow at least 3.5hrs in your day to enjoy both activities.

Please note last entry to the Treetop Walk is at 4pm, so if you are participating in a Zipline Tour any time after 2pm, you will not have time to do the Treetop walk after your Zipline Tour.

Therefore, plan to arrive with enough time before your Zipline Tour so that you may complete the Treetop Walk beforehand.

Cameras & Other Items

The Visitor Centre has complimentary lockers for anything you wish to leave on the ground. Anything that you wear (jewellery, watches, glasses, sunglasses) or decide to bring (mobile phones, wallets, keys, cameras, GoPros, asthma inhalers or other medical requirements) on tour are completely at your own risk. If anything falls out of your pocket or you drop anything whilst using it, unfortunately it cannot be recovered from the forest floor. If you have medical needs that require you to bring any medications, please let us know.

Some compact cameras are permitted (at the discretion of your Guides) and are best attached to your harness with its own lanyard or kept in a zippered chest or leg pocket due to the harness strap around the waist. Large cameras/video camera are not permitted as this compromises the safety of your flight.

If you need to wear glasses and feel they aren't secure enough with their fit, you can purchase your very own Otway Fly lanyard from the Visitor Centre for a very low price.

Foreign exchange fees

Foreign exchange fees may be applied to some transactions at the discretion of the guest's bank or card issuer. Domestic guests with queries regarding foreign exchange fees can contact the attraction using the contact details provided on the website.

Please call us on 1800 300 477 or (03) 5235 9200 if we can be of further assistance.

Bookings can be made by visiting our website www.otwayfly.com